Refund policy

Return and refund policy of CSONS

At CSONS, we strive to provide all our customers with excellent service and an enjoyable shopping experience. Our return and refund policy has been carefully crafted to ensure maximum satisfaction, subject to certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% return guarantee on new products

We offer a full return guarantee on all new products, excluding promotional items. Sale items are excluded from this guarantee.

No refund for clearance items

Items purchased during clearance sales are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even for incorrect sizing.

Return costs

Customers are responsible for return shipping costs. CSONS does not refund return costs and is not liable for costs incurred during the return process.

Deadline for return notification

Returns must be reported within 30 days of receiving the item. After this period, returns will not be accepted. Please respect this deadline to be eligible for a return.

Exchanges of sale items

Sale items cannot be exchanged, even with incorrect sizing. Make sure you choose the right size before making a purchase.

100% guarantee on defective items

We offer a full warranty on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return process

To initiate a return, please email info@csons-london.com. Once your return has been approved, you will receive detailed instructions to complete the return process.

Obligation to provide a return form

Returns without a completed return form cannot be processed. Please make sure to include this form with your return to ensure proper processing of your request.

Conclusion

CSONS is committed to ensuring the satisfaction of its customers. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or comments, please contact our customer service team at info@csons-london.com.